Lead Customer Experience

5 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951
Customer Experience Lead Job Description

The role of the Customer Experience Lead is critical in driving the customer experience strategy for our health business, particularly through the Voice of Customer (VoC) initiatives.

Key Responsibilities:
  • Develop and support the customer experience strategy and program, aligning it with global VoC initiatives.
  • Collaborate with the global customer experience team on surveys, analysis, insights reporting, and KPI integration.
  • Mobilize VoC leads across operations, identify improvement areas, track progress, and ensure appropriate metrics are in place.
  • Work closely with the Global Health VoC Team to implement actions improving the customer journey and meeting VoC targets.
  • Promote and drive a customer-centric approach across the business, identifying opportunities for improvement.
Requirements:
  • Previous experience in a customer experience role.
  • Strong time-management, organizational, and multitasking abilities.
  • Excellent communication, interpersonal, and collaborative skills.

This role is crucial in fostering a customer-centric culture within our health business, ensuring alignment with global initiatives, and driving continuous improvement in customer experience delivery.

The ideal candidate will have a proven track record of delivering customer-centric solutions and driving business growth through customer experience excellence.

We are looking for a highly skilled and experienced professional who can lead our customer experience strategy and drive business results through customer-centric initiatives.

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