Leading Customer Experience Professional

3 days ago

Brisbane, Queensland, Australia beBeeService Full time $90,000 - $120,000

Customer Service Leader

Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work?

We are seeking a results-driven professional to lead a high-performing customer service team and drive process improvements, outstanding service delivery, and business growth.

Key Responsibilities:

  • Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
  • Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
  • Work closely with internal and external stakeholders and customers.
  • Oversee operational reporting and ensure quality and timely delivery of requests.
  • Effectively manage workloads, team performance, and strategic objectives simultaneously.

Requirements:

  • Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
  • Strong understanding of customer service operations and impact in the industry.
  • Full working rights in Australia.

Preferred Qualifications:

  • Track record of proven process improvement by identifying inefficiencies, implementing smarter workflows, and enhancing business performance.
  • Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
  • Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
  • Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
  • Proficiency in data analysis and reporting tools.

Why You'll Thrive:

  • Be a leader who makes a difference in patient outcomes.
  • Challenge yourself and grow professionally.
  • Drive process improvement and take ownership of systems and reporting.
  • Enjoy the flexibility of remote or hybrid work.
  • Receive competitive salary and benefits, including paid parental leave, career development programs, financial incentives, and wellness perks.

Note:

  • Please write a few lines at the top of your CV answering 'Why you would like to join this organization as a Customer Service Leader?'

  • Lead Customer Experience

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951

    Customer Experience Lead Job DescriptionThe role of the Customer Experience Lead is critical in driving the customer experience strategy for our health business, particularly through the Voice of Customer (VoC) initiatives.Key Responsibilities:Develop and support the customer experience strategy and program, aligning it with global VoC...

  • Customer Experience Lead

    6 hours ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000

    Customer Service Improvement RoleThis is an exciting opportunity for a skilled Customer Service professional to join our team in a key leadership role.As a Customer Service Improvement Specialist, you will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our...

  • Leading Customer Experience

    6 hours ago

    Brisbane, Queensland, Australia beBeecustomer Full time $76,515 - $78,800

    Customer Experience ManagerJob Description:This role involves leading a team to ensure exceptional customer service is delivered across various retail outlets. The ideal candidate will have strong leadership skills, be able to motivate and develop team members, and have excellent communication and interpersonal skills.Key Responsibilities:Develop and...

  • Leading Customer Experience Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Customer Service LeaderOur business is seeking a Customer Service Leader to drive customer satisfaction and loyalty through effective leadership and service excellence.Key Responsibilities:Lead and manage a team of customer service professionals to deliver exceptional customer serviceDevelop and implement customer service strategies to improve customer...

  • Experience Customer Service Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Customer Service Experience ManagerWe are seeking an experienced and dynamic professional to lead and elevate our customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales...

  • Strategic Customer Experience Lead

    1 day ago

    Brisbane, Queensland, Australia beBeeSupervisor Full time $95,000 - $124,999

    Customer Service Supervisor Job DescriptionThis role requires a skilled and experienced professional to lead and inspire the Customer Service Team.The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.The Customer Service Supervisor will be responsible for...

  • Customer Experience Professional

    3 days ago

    Brisbane, Queensland, Australia beBeeConsultant Full time

    A key aspect of this role is to provide exceptional customer experiences, tailor-made to meet individual needs and preferences. This involves welcoming customers into our spaces and engaging with them in a way that fosters meaningful connections and drives commercial success.As a professional with experience operating within a customer service environment,...

  • Excellent Customer Experience Professional

    1 day ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $65,000 - $95,000

    Job Description\The customer-facing role of a banking specialist involves delivering exceptional banking experiences to clients. This position is part of the Retail Banking Services team, working with leading products, services, and technology to serve local communities.Key Responsibilities:\\Provide outstanding customer service and resolve complaints in a...

  • Customer Experience Lead

    6 hours ago

    Brisbane, Queensland, Australia beBeecustomer Full time $76,515 - $78,000

    About the RoleThis is a pivotal leadership position for an experienced and dynamic Customer Service Manager to oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces the company's reputation for excellence and expertise.You will lead a team dedicated to providing exceptional service to a...

  • Customer Experience Professional

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time

    Customer Service Specialist OpportunityAre you a detail-oriented and effective communicator with a passion for delivering exceptional customer service?We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers through various channels, ensuring their needs are...