Customer Experience Manager
1 day ago
Job Title: Customer Experience Manager
A dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.
Key Responsibilities:
- Oversee the entire customer journey, from initial inquiry to post-sales support.
- Lead a team dedicated to providing exceptional service to a knowledgeable clientele.
- Develop and implement customer service policies, programs, and procedures to enhance the customer experience.
- Analyse key performance metrics to drive operational efficiency within the customer service centre.
Requirements:
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment.
Benefits:
- A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
- Solid administrative skills and proficiency with CRM systems and standard office software.
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