Leading Customer Experience Specialist

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $80,000 - $120,000
Job Description:

As a seasoned leader, you will be responsible for overseeing the performance of our local customer service team, ensuring that they are responsive and accurate in their dealings with key customers.

The role involves identifying and developing improved processes to ensure free flowing information between stakeholder groups, providing exceptional customer service to a portfolio of key customer accounts, and supporting the team by handling escalations as required and overseeing order processes.

You will also be responsible for ensuring the team meets service level targets and target goals by coaching and developing the customer service team on an ongoing basis, generating reports to track relevant KPIs, and assisting the team to provide excellent phone and email-based customer service.

Key Skills and Qualifications:
  • Experience leading Customer Service teams in a fast-paced environment
  • Excellent communications skills – both written and verbal
  • Strong organisation skills and the ability to manage multiple projects with fixed deadlines
  • Previous experience using CRM systems (SAP and Microsoft Dynamics experience highly regarded)
  • A customer-centric mindset and a positive demeanour
Benefits:

We offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Join Our Team:

If you have the necessary skills and qualifications, and are looking for a new challenge, please submit your application today

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