Customer Experience

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Are you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.

As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and visitors. You'll need exceptional communication and organisational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences.

THE ROLE

Based at Scape Toowong, you'll work on a rotating roster across 7 days, with a mix of morning and afternoon shifts.

You will play a key role in delivering an exceptional student living experience at Scape. Your responsibilities include check-ins, check-outs, issue resolution, providing excellent customer service, building relationships with residents, supporting tours, events, activations, and ensuring safety through walk-throughs and incident reporting.

PERKS & BENEFITS

Join Scape and enjoy perks like:

  • Annual flu vaccinations and skin checks
  • Insurance discounts up to 10%
  • A month dedicated to your well-being and a day off for your celebration
  • A passionate, energizing work environment
  • Birthday leave
  • Referral bonuses up to $5,000
  • EAP, Sonder & Duress support for peace of mind

WHO WE ARE

Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, housing 18,000 students and growing. We aim to provide more than just a roof—offering a unique, safe, and enriching experience to help students thrive.

INTERESTED? HERE'S HOW TO APPLY

This is a great opportunity to join a growing business committed to making a difference for students, stakeholders, and the community.

Applications are reviewed on a rolling basis, so apply early Send your CV and a 1-page cover letter to join our team.

No agencies please.

We celebrate diversity and are committed to an inclusive environment that respects all cultures, traditions, and perspectives. Join us in building a harmonious community where everyone's voice is valued.

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Customer Experience
• Brisbane, Queensland, Australia

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