Strategic Customer Experience Lead
9 hours ago
This role requires a skilled and experienced professional to lead and inspire the Customer Service Team.
- The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
The Customer Service Supervisor will be responsible for overseeing daily operations, including safety compliance and training initiatives. They will also engage with customers via phone, email, and in-person interactions to provide timely and effective support.
Key Responsibilities:- Lead and inspire the Customer Service Team to ensure exceptional communication with all customers.
- Oversee daily operations of the Customer Service Team, including safety compliance and training initiatives.
- Deliver accurate reporting on a daily, weekly, and monthly basis.
- Engage with customers via phone, email, and in-person interactions to provide timely and effective support.
- Collaborate with internal departments through clear and professional verbal and written communication.
This role involves fostering strong working relationships with internal departments across all divisions to support delivering superior customer service.
Requirements:- Strong leadership skills and experience in managing a team.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in Microsoft Office Suite.
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