Personal Injury Resolution Specialist

4 days ago

NewcastleMaitland, Australia beBeeNegotiator Full time $72,000 - $99,000
Meaningful Work Opportunity

We believe in the power of our team to provide support and understanding to people during some of their most challenging times.

Contribute to Making a Tangible Difference

As a Claims Advisor, you'll play a crucial role in helping individuals who have suffered personal, psychological injuries. Your work will contribute to getting their lives back on track, making a tangible difference in their quality of life.

Key Responsibilities
  • Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
What We're Looking For
  • Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results.
  • A Psych background would be highly desirable.
  • Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
Our Benefits
  • Suncorp's employee benefits are designed to support, empower and reward our people.
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers.

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