Injury Management Specialist

**Injury Management Specialist**:
NSW - Newcastle Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Annual tenure and performance-based recognition rewards + regular salary reviews
- Paid Parental Leave

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **our Honeysuckle Newcastle office**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The IMS will be the expert on workplace injury management practices to support Claims Specialists in our corporate portfolio, developing the most effective return to work, return to life and recovery strategies.

This will be a **12 month Max term contract **position commencing as soon as possible based in the **Newcastle office**, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Work directly with claims specialists as part of a team to deliver the icare customer experience.
- Assess worker injuries and develop injury management strategies tailored to specific customer needs
- Ensure claims teams achieve performance and KPI targets as set out as part of the BU performance framework
- Provide specialist Injury Management coaching and one on one support to team members regarding claims management strategy and treatment approvals

**ABOUT YOU**
- Strong injury management capabilities with focus on mental health, medical cases and a variety of physical injuries and complex situations.
- Demonstrated experience in Injury management experience or high risk significant injury claims.
- Experience in creating solutions, problem solving and ability to create innovative solutions for our customers and stakeholders.
- Able to manage complex customers and situations with ease and pressure.

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**At EML we are continuing to hire nationally during COVID-19. As a business, we will be following government guidelines therefore, your onboarding may consist of both in office and/or work from home elements.** *needs to be state specific.