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Personal Injury Claims Specialist

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NewcastleMaitland, Australia beBeeClaims Full time $81,264 - $106,718
Role Description

We are seeking a skilled Claims Specialist to join our team. As a key member, you will play a crucial role in helping individuals and communities recover from personal, psychological injuries.

Key Responsibilities:
  • Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Employ effective strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Provide exceptional customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.
Requirements:
  • Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results.
  • Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: Show exceptional listening and communication skills in a high-volume work environment.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.