Customer Experience Leadership Role

7 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $90,000 - $120,000

Job Title: Strategic Customer Service Team Lead

We are seeking a strategic and people-first leader to manage our high-performing customer service team. The successful candidate will oversee a large frontline team focused on transaction processing, drive operational improvement, and inspire teams through clarity and purpose.

Key Responsibilities:
  • Lead a large-scale team of 25+ across core customer transactions
  • Drive operational improvement by challenging current processes, streamlining service delivery, and leading change initiatives
  • Balance strategy and action by guiding team direction while jumping in on big issues and supporting day-to-day leadership
  • Collaborate cross-functionally with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes
  • Grow into future leadership by working closely with senior leaders and positioning yourself for broader leadership opportunities
  • Oversee third-party operations by managing vendor relationships, including offshore processing support
Requirements:
  • Experience in high-volume service, preferably in industries like insurance, finance, or call centers where urgency and accuracy are critical
  • A strategic thinker who can step back and improve how things work across teams and systems
  • A culture builder known for creating engaged, high-performing teams that love what they do
  • Change-ready and resilient, comfortable leading transformation, gaining buy-in, and navigating complexity
  • An excellent communicator who can manage stakeholder expectations, lead through influence, and bring people on the journey
Why Join Us?
  • Create real impact by supporting life-changing surgeries by keeping customer operations running smoothly
  • Advance your career by stepping into a key leadership role with clear pathways for progression
  • Lead transformation by improving service, boosting efficiency, and shaping the future of our customer experience
  • Thrive in a purpose-driven team by joining a passionate group that values people, performance, and making a difference
  • Enjoy flexibility and support by working in a hybrid-friendly culture with professional development and meaningful benefits from day one

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