Customer Service Leadership Role
22 hours ago
The Customer Service Manager is a pivotal role within the leadership team, driving service excellence and achieving profitable results across various departments.
This challenging position requires inspiring and leading teams to deliver superior customer service, managing daily activities, and providing ongoing support, coaching, and leadership for team members.
Reporting to a senior manager and working collaboratively with the leadership team, this opportunity offers excellent prospects for career advancement in Retail Management.
About The Position:- Manage departmental activities and teams to drive customer satisfaction and financial performance.
- Optimise team productivity by leveraging workforce management and developing team member skills.
- Drive a high-performance, customer-focused culture through role modelling, communication, feedback, and recognition.
- Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities.
- Previous experience as a Retail Manager or similar, ideally within a Fashion/Retail environment.
- Strong leadership skills with a 'hands-on' approach are essential.
- Demonstrated ability to lead teams, achieve targets, and monitor Key Performance Indicators.
- Experience in performance management and getting the best from teams will be highly regarded.
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