Customer Experience Leadership Role

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

As a Guest Experience Host Manager, you will be responsible for delivering exceptional customer experiences to our guests. You will oversee the daily operations of our Guest Experience Host teams, ensuring that they are well-trained and equipped to meet the needs of our guests.

This is an exciting opportunity to join a dynamic and growing team in New South Wales. If you have a passion for delivering exceptional customer service and leading a team to achieve high standards, we want to hear from you


Responsibilities:
  1. Lead and develop the Guest Experience Host teams, providing coaching and mentoring to ensure they have the skills and knowledge to deliver excellent guest experiences.
  2. Manage the day-to-day operations of the Guest Experience Hosts, including scheduling and task allocation.
  3. Monitor and analyze performance metrics to identify areas for improvement and implement changes to optimize guest satisfaction and team productivity.
  4. Collaborate with other departments to ensure seamless communication and delivery of services.

Requirements
  • Proven leadership experience, preferably in a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Ability to lead and motivate a team to achieve high standards.
  • Excellent problem-solving and analytical skills, with the ability to identify solutions to complex problems.
  • Experience in managing budgets and resources effectively.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits
  • Immediate start with full-time hours.
  • Permanent full-time opportunity.
  • Subsidized private health insurance.
  • Professional development funding.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.

About Us

We are a value-driven organization that promotes growth and development. Our company culture emphasizes excellence, fun, celebration, and mutual support. We foster an inclusive environment where all employees feel valued and empowered to contribute their best work.

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