Customer Experience Leadership Role

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $108,000 - $120,000

Job Summary

 

We are seeking an experienced Customer Service Manager to lead our team and ensure exceptional customer experiences nationwide. Our company has grown to become one of the largest energy services companies in South Australia, delivering over 5,000 home and business upgrades each year.

 

The successful candidate will be responsible for leading a team of six Customer Service Officers who handle high volumes of inbound enquiries. This includes supporting customers with installation bookings, rebate claims, product enquiries, troubleshooting issues, and assisting contractors to deliver jobs.

 

Main Responsibilities:

  • Lead, coach, and mentor the Customer Service team to deliver exceptional service outcomes
  • Oversee enquiries ranging from installation bookings and government rebate claims to troubleshooting solar, battery and hot water issues
  • Support trades and contractors to ensure customer jobs run smoothly
  • Resolve escalated customer matters with professionalism and care
  • Drive process improvements and implement strategies to enhance customer satisfaction
  • Monitor team performance, call volumes, and reporting for leadership visibility
  • Foster a culture of openness, collaboration, and accountability

 

Requirements

To be successful in this role, you will have at least 5 years' customer service leadership experience, ideally in energy, utilities, construction or similar inbound call centre environments. You will also have strong communication skills, commercial awareness, and process improvement skills to enhance efficiency and customer experience.

 

Benefits

We offer a competitive salary package, flexible work arrangements, unique perks, and a supportive workplace with engaged leadership. If you're an experienced customer service leader looking for a rewarding role in a growing organisation, we'd love to hear from you.

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