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Customer Service Global Support Team Leader

2 months ago


Melbourne, Victoria, Australia Cash Full time
{"h1": "Customer Service Global Support Team Leader", "p": "At Cash App, we're building a more inclusive economy where our customers have equal access to opportunity. We're seeking a Customer Service Global Support Team Leader to join our team and help us deliver an effortless customer experience.

As a Customer Service Global Support Team Leader, you will be responsible for leading a team of customer service representatives who provide support to our customers through various channels, including social media, phone, and email. You will be accountable for the performance of your team, ensuring that we meet our service delivery obligations and provide a high level of customer satisfaction.

Key responsibilities include:

* Leading a team of customer service representatives to ensure excellent customer service delivery
* Identifying and resolving customer complaints and issues in a timely and effective manner
* Collaborating with other teams, such as product and marketing, to resolve customer issues and improve our services
* Developing and implementing process improvements to enhance customer experience
* Coaching and developing team members to ensure they have the skills and knowledge needed to provide excellent customer service

If you have a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting opportunity.

**What We Offer**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply**

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Equal Opportunities Employer**

Cash App is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

**Disclaimer**

Cash App is not responsible for any errors or omissions in the job posting. The information provided is subject to change without notice.

**Contact Us**

If you have any questions or concerns about the job posting or the application process, please do not hesitate to contact us at [insert contact information].

We look forward to hearing from you"}