Customer Service Team Leader

4 weeks ago

Melbourne, Victoria, Australia Nufarm Full time

Nuseed: Empowering Growers and End-Customers

Nuseed is a global agricultural innovator, unlocking the intrinsic value and commercial potential of oilseed crops to deliver VALUE BEYOND YIELD. As a Customer Service Team Leader, you will play a critical role in providing an exceptional customer experience, ensuring orders are processed accurately and timely, and building effective communication channels with internal and external stakeholders.

About the Role

You will join an established team, with hands-on support and training provided. Your priority will be to provide an exceptional customer experience, striving to respond effectively to customer enquiries and working to ensure orders are processed accurately and timely.

Key Responsibilities

  • Coordinate day-to-day tasks and provide training and development to team members.
  • Build and maintain effective communication channels with internal and external stakeholders.
  • Conduct regular reporting and analysis for informed decision-making.
  • Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications.
  • Proactively monitor and manage the end-to-end canola portfolio, identifying, communicating, and resolving issues as they arise.

What We're Looking For

  • You have a customer-centric mindset.
  • You have a high level of attention to detail and strive for excellence in your work.
  • You are a strong communicator and use this strength to build relationships internally and externally.
  • You appreciate and understand the power of collaboration.
  • You have well-developed organisational and administrative skills.

What's in it for you?

This is a permanent role and an opportunity to join a global organisation with purpose where you can contribute to. As part of this role, you will have access to a competitive salary and incentive program, employee assistance program, career development opportunities and training to set you up for success, vehicle leasing through salary sacrifice, and discounted health insurance.

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