Customer Service Team Leader

2 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time

Are you a motivated and driven manager looking to work with a multinational firm in the business travel sector? We are seeking a leader to join our team and coach, develop, and motivate a team of consultants to achieve company performance goals and accomplish incredible customer outcomes with every interaction.

About the Role

  • A competitive salary range of $80k - $90k + Super (depending on experience)
  • Full-time Permanent Role, roster between 11.45am-9pm
  • Hybrid working options (flexibility provided)
  • Beautiful Melbourne CBD office (outstanding views) – easily accessible by train
  • 4 weeks of comprehensive, paid training and a supportive team environment
  • Regular free initiatives and team days

About You

  • Vocal fluency in English, Chinese, and Mandarin is mandatory
  • Proven experience in a leadership position within a contact centre environment
  • Excellent written and verbal communication skills
  • Australian citizen or permanent resident

The Role

Reporting to the Head of Customer Service, your main duties will involve coaching, developing, motivating, and inspiring a team of ambitious and passionate consultants to achieve company performance goals and accomplish incredible customer outcomes with every interaction. A couple of big focuses of this position will include process improvement and workflow management.



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