Technical Solutions Provider

2 days ago

Sydney, New South Wales, Australia beBeeExpertise Full time $80,000 - $120,000
Service Delivery Specialist

The Service Delivery Specialist will provide technical expertise to resolve complex customer issues via phone or digital channels. This role requires in-depth knowledge of renewable energy systems, including PV, energy storage, and EV chargers.

Key Responsibilities:

  • Provide technical support to customers via phone or digital channels
  • Collaborate with colleagues to effectively resolve customer issues
  • Plan and coordinate logistics for replacement inverters and assist in their collection
  • Support the qualification and management of new service partners
  • Accurately document case information using CRM software
  • Deliver training sessions to customers or internal colleagues
  • Continuously identify opportunities to improve products and processes

Requirements:

  • Bachelor's degree or above in electrical engineering, renewable energy, or similar disciplines
  • Business fluent in English
  • In-depth knowledge of renewable energy systems, including product specifications, grid code requirements, competitive landscape, etc.
  • Ability to work independently in a dynamic environment

What We Offer:

  • A unique opportunity to join a diverse team of passionate experts working in an open-minded environment
  • Development opportunities to grow personally and professionally
  • Participation in a rapidly growing team with flat hierarchies and strong opportunities for career growth

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