Technical Solution Provider

1 day ago

Sydney, New South Wales, Australia beBeeSupport Full time $115,860 - $141,150
Technical Support Specialist

This role entails owning, investigating, and resolving complex customer technical issues. You will act as an advisor to the customer, collaborating with teams, and leveraging troubleshooting tools and practices.

Responsibilities
  • Investigation and Resolution: Analyze and solve complex customer technical issues.
  • Readiness: Develop communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
  • Process Improvement: Engage with support teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving improvements.
Qualifications
  • 5+ years technical support experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
    • Azure Virtual Desktop
    • Registry
    • File Storage
    • User Accounts and Access Control
    • Event Logs and Auditing
    • Networking (TCP, IP)
  • Hands-on experience in or working knowledge of some or most of the following areas:
    • PowerShell/Kusto scripting
    • Cloud PC/W365 deployment and management
    • AVD deployment and tenant management
    • FSLogix profile management
    • RDS deployment and farm management
    • SysInternals Tools like Procdump, procmon, RAMmap and other tools
    • Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
    • Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
    • Traditional and Universal Print
  • Soft Skills Requirements:
    • Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
    • Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
    • Problem-Solving Abilities: Demonstrated ability to analyze complex issues and develop effective solutions.
    • Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
    • Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
    • Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
    • Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.

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