Business Operations Officer

1 week ago

Brisbane, Queensland, Australia The State of Queensland Full time

About the Role

We are seeking a highly skilled and motivated Business Operations Officer to join our team at The State of Queensland. As a Business Operations Officer, you will play a critical role in supporting the success of our organization by providing administrative support, data management, and customer service.

Key Responsibilities

  • Provide timely and accurate administrative support, including completion of internal quality assurance measures and delivery of information and documentation.
  • Monitor and edit data for accuracy and maintain electronic and hard copy records, raising data issues where required to ensure data integrity in accordance with department standards.
  • Use judgment and problem-solving skills when undertaking allocated tasks and non-routine requests to meet timeframes, competing priorities, and quality requirements.
  • Acquire and sustain a working knowledge of relevant information systems, such as SAP, Aurion, ACE, TADPOLE, TABS, LogBookMe, and other similar Business Services and corporate dataset processing systems.
  • Input and process data into corporate dataset processing systems.
  • Uphold business efficiency and the positive profile of the organization through effective communication with members of the public, clients, staff, suppliers, and stakeholders.
  • Provide high-quality customer services by responding to enquiries and accurately recording details on relevant databases.
  • Export and review reports and data from relevant systems. Collate and order the exported data to be escalated to management for decision-making and/or reporting purposes.
  • Support the team by providing mentoring and training to new or inexperienced staff.
  • Assist with general reception administrative duties and the movement of office equipment, the disposal of packing boxes, and general office cleanliness.
  • Participate in the movement of vehicles between the organization's facilities, refuelling and/or servicing as required.
  • Undertake other administrative duties as directed.

Requirements

  • A current 'C' class drivers' licence (no restrictions).
  • A working knowledge and practical experience with corporate-related Business Services systems would be highly regarded.
  • While there are no mandatory qualifications for this role, practical experience or qualifications in a related field will be favourably regarded.

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