Hearing Health Support Specialist
1 week ago
This role involves providing exceptional service to clients and helping them manage their hearing health in a diverse client-facing environment.
Key responsibilities include:
- Welcoming clients and managing their experience for optimal outcomes
- Scheduling and confirming appointments for our clients
- Providing administrative support to Clinicians
- Efficiently managing the day-to-day operations of clinics, including opening and closing procedures
- Managing the clinic phone line and shared email inbox
- Billing clients correctly and taking payments
- Learning and using software and applications effectively
To be successful in this role, you will need:
- Prior experience in face-to-face customer service and/or administration
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation, and lots of energy
- Excellent organisational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and the best possible outcomes for both the clinic and clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
We offer a competitive remuneration package, salary packaging options, uniform allowance, paid parental leave, access to discounts from retailers via our Employee Enrichment Hub, generous employee discounts on Sonova Products, online wellbeing centre & Employee Assistance Program (EAP), access to the LinkedIn Learning Platform, opportunity to grow and develop in your role and beyond, a values-driven and people-centred culture, being part of a dynamic and supportive team in the hearing industry, a genuinely rewarding role with purpose and meaning.
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