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Hearing Clinic Support Specialist
3 weeks ago
We are seeking a dedicated and hands-on customer service professional to join our team in Cairns. As a Customer Service Coordinator, you will be responsible for managing client experiences, scheduling appointments, providing administrative support to clinicians, and efficiently managing day-to-day clinic operations.
About the RoleThis is an exciting opportunity to work in a dynamic hearing clinic environment where you will have the chance to learn about features and basic repair/maintenance of hearing aids. You will be working closely with a team of professionals who share your passion for delivering exceptional client experiences.
Responsibilities- Welcome clients and manage their experience for optimal outcomes
- Schedule and confirm appointments for clients
- Provide administrative support to clinicians (audiologists/audiometrists)
- Efficiently manage the day-to-day operations of the clinic, including opening and closing procedures
- Manage the clinic phone line and shared email inbox
- Billing clients correctly and taking payments
- Learn and competently use a range of software and applications
- Prior experience in face-to-face customer service and/or administration role
- Passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation, and lots of energy
- Excellent organisational and time management skills
- Able to work autonomously and effectively within a team
- Focused on results and the best possible outcomes for both the clinic and clients
- Interest in learning about features and basic repair/maintenance of hearing aids
