Hearing Health Advocate

2 weeks ago

Cairns, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Role

We are seeking a dedicated and experienced customer service professional to provide exceptional support to our clients in a dynamic hearing clinic environment.

This is a part-time position with flexible hours, requiring the ability to work autonomously and effectively within a team. You will play a key role in delivering outstanding service to our predominantly older clientele, helping them manage their hearing health in this diverse client-facing role.

Key Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our clinicians (audiologists/audiometrists)
  • Efficiently managing day-to-day operations of the clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients correctly and taking payments
  • Learning and competently using software and applications

Requirements:

  • Prior experience in face-to-face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work independently and as part of a team
  • Focus on results and best possible outcomes for both the clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids

Benefits:

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform allowance
  • Paid parental leave
  • Access to discounts from retailers via our employee enrichment hub
  • Generous employee discounts on products for yourself and your family
  • Online wellbeing centre & employee assistance program (EAP)
  • Access to linkedin learning platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centred culture
  • Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

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