Hearing Services Support Representative

2 weeks ago

Cairns, Queensland, Australia beBeeCustomer Full time $57,935 - $73,414
Job Summary

We are seeking a Customer Service Specialist to provide exceptional support and care to our clients.

Key Responsibilities
  • Greet and assist clients, ensuring optimal outcomes
  • Schedule appointments and verify client details
  • Provide administrative assistance to healthcare professionals
  • Manage daily clinic operations, including setup and closing procedures
  • Answer client calls and respond to shared emails
  • Process client payments accurately
  • Learn and utilize various software applications
Requirements
  • Previous experience in face-to-face customer service or administration
  • A passion for delivering outstanding client experiences
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and energy to match our dynamic environment
  • Strong organizational and time management skills
  • Ability to work independently and collaboratively
  • Focus on results and best possible outcomes for both our organization and clients
  • Intermediate computer skills
Benefits
  • Competitive remuneration package, including base salary and performance bonuses
  • Salary packaging options
  • Uniform allowance
  • Paid parental leave
  • Access to discounts from over 500 retailers across Australia
  • Generous employee discounts on products for yourself and family members
  • Wellness program and employee assistance service
  • Access to online learning platform
  • Opportunity to grow and develop in your role and beyond
  • Values-driven culture

This is a rewarding opportunity that offers purpose and meaning, making a positive difference in clients' lives through better hearing services.

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