Hearing Health Care Professional

5 days ago

Cairns, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
About the Role

We are seeking a dedicated and hands-on customer service/admin professional to join our team at our hearing clinic in Cairns, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role. Full training and ongoing support provided.

This is a permanent part-time position (2 days / 15.2 hours per week), with working hours scheduled between Thursday and Friday, 9:00 am – 5:00 pm. We're looking for someone with the flexibility to increase hours as needed, such as for leave coverage.

Key Responsibilities
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to clinicians
  • Efficiently manage day-to-day operations of the clinics, including opening and closing procedures
  • Manage the clinic phone line and shared email inbox
  • Billing clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications
Requirements

Prior experience in face-to-face customer service and/or administration role

Passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self-motivation, and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both the clinic and clients

Intermediate computer skills

Interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses

Salary packaging options

Uniform Allowance

Paid Parental Leave

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values-driven and people-centered culture

Being part of a dynamic and supportive team

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