Hotel Duty Manager Luxury Experience

3 days ago

Brisbane, Queensland, Australia beBeeLuxury Full time $90,000 - $120,000

Front Desk Manager Opportunity

We are seeking a highly skilled individual to oversee the daily operations of the hotel front desk. This role will involve managing staff, ensuring excellent customer service, and resolving any issues that may arise.

The successful candidate will have strong leadership skills, excellent communication abilities, and the ability to work well under pressure. They will also be responsible for maintaining high standards of customer satisfaction and ensuring that all guests receive a positive experience.

In addition to these responsibilities, the Front Desk Manager will also be responsible for overseeing key areas such as reservations, check-in/check-out procedures, and guest complaints.

This is an exciting opportunity for a motivated and experienced professional to join our team and take on a new challenge. If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply.

About the Role

  • Leadership: Oversee and manage the hotel front desk team, ensuring that they provide excellent customer service and meet the highest standards of performance.
  • Customer Service: Ensure that all guests receive a positive experience, resolving any issues or concerns that may arise in a timely and professional manner.
  • Operations: Oversee key areas such as reservations, check-in/check-out procedures, and guest complaints, ensuring that all processes are efficient and effective.

What We're Looking For

  • Guest Focused: A passion for delivering exceptional customer service and a commitment to ensuring that all guests receive a positive experience.
  • Leadership Experience: Proven leadership skills and experience of managing a team in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and colleagues.

What's In It for You

  • Career Growth: The opportunity to take on a new challenge and advance your career in a dynamic and supportive environment.
  • Development Opportunities: Access to training and development programs that will help you achieve your goals and aspirations.
  • Benefits Package: A competitive salary and benefits package that includes discounts on hotel stays, meals, and other perks.

About Us

We are a world-class hotel that offers a unique and luxurious experience to our guests. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

Contact Us

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you.

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