Service Support Coordinator
3 weeks ago
- About the Role
Diverseco Pty Ltd is seeking a highly organised and professional Service Support Administrator to support our Rowville based Service Team.
This is an opportunity to join a leading company in the weighing, automation, and service solutions industry and be part of a dynamic team environment where your contribution will be respected, recognised, and rewarded.
- Key Responsibilities
- Process all administrative tasks relating to branch operations including but not limited to: mail and freight processing; order office consumables; coordinate branch meetings, filing.
- Provide administrative assistance to State General Manager and Service Supervisor.
- Processing of all administration tasks in relation to internal orders including invoices, freight invoices, and freight costing, supplier invoices, compile and approve payment lists.
- Liaise with customers, suppliers, management and staff consistent with a commitment to excellence.
- Assist Service Supervisor with service scheduling and associated operational tasks including but not limited to: answer service calls, prepare quotations, book customer service requests, invoicing, tool box meeting, customer onboarding documentation, and end of month processes.
- Organising incoming and outgoing freight for sales customers in conjunction with dispatch.
- Assist State General Manager with stock control and coordinating stock take.
- Assist with ongoing reporting requirements for State technical and commercial Operations.
- Ensure that employee safety is regarded in the highest priority with zero major/lost time injuries.
About You
We are looking for a well-developed Administration All-Rounder with excellent planning and coordination skills, the ability to prioritise tasks and handle multiple demands effectively and efficiently.
Exceptional customer service skills, including professional telephone manner, attentiveness and patience are a must.
A strong financial background with Accounts Payable, Invoicing, Purchase Orders and Debt Collection will be highly regarded.
A positive, flexible, adaptable, can-do attitude and approach is essential.
Strong attention to detail, the ability to communicate effectively by phone and email, and a current Australian driver's licence are also required.
About Diverseco
Diverseco has been at the forefront of transforming operations with cutting-edge weighing and automation technologies, along with expert maintenance and calibration solutions for over 30 years.
Our products and services empower Australian companies to grow and excel with turnkey offerings.
We help customers achieve business excellence through innovative weighing, automation, and service solutions.
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