Service Support Coordinator
2 months ago
Diverseco Pty Ltd is seeking a highly organized and professional Service Support Administrator to support our Rowville-based Service Team.
Key Responsibilities- Process all administrative tasks relating to branch operations, including mail and freight processing, order office consumables, and coordinating branch meetings and filing.
- Provide administrative assistance to the State General Manager and Service Supervisor.
- Process internal orders, including invoices, freight invoices, and supplier invoices, and compile and approve payment lists.
- Liaise with customers, suppliers, management, and staff to ensure excellent service.
- Assist the Service Supervisor with service scheduling and operational tasks, including answering service calls, preparing quotations, booking customer service requests, and invoicing.
- Organize incoming and outgoing freight for sales customers in conjunction with dispatch.
- Assist the State General Manager with stock control and coordinating stock takes.
- Ensure employee safety is a top priority with zero major/lost time injuries.
- Well-developed administration skills with excellent planning and coordination abilities.
- Excellent teamwork skills to work as part of a team to achieve team goals and individual goals.
- Exceptional customer service skills, including a professional telephone manner, attentiveness, and patience.
- Strong financial background with Accounts Payable, Invoicing, Purchase Orders, and Debt Collection.
- High-level organizational skills.
- Ability to communicate effectively by phone and email.
- Strong proficiency in Microsoft Packages.
- A positive, flexible, adaptable, can-do attitude and approach.
- Extraordinary interpersonal skills.
- Strong attention to detail.
- Flexibility to work extra hours when required.
- Ability to manage multiple tasks and prioritize.
- Ability to work as a team player with a can-do attitude.
- Proactive approach and willingness to assist others and contribute to the smooth operations of the business.
- A current Australian driver's license.
- A valid right to live and work in Australia.
- Previous experience in a customer service or office administration support role is advantageous.
- Certificate III in Business Administration or related fields is highly regarded.
Diverseco has been at the forefront of transforming operations with cutting-edge weighing and automation technologies, along with expert maintenance and calibration solutions.
Our products and services empower Australian companies to grow and excel with turnkey offerings. As an industry leader, Diverseco helps customers achieve business excellence through innovative weighing, automation, and service solutions.
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