Care Coordinator

4 weeks ago


Melbourne, Victoria, Australia Help at Hand Support Services Full time
About the Role

The Care Coordinator will be responsible for ensuring the smooth running of support services provided by Help at Hand Support Services. This involves liaising with participants and support staff to ensure that participants' goals in their care plans are achieved.

The successful candidate will be the point of contact for participants on a day-to-day basis, working collaboratively with the HAHS team to develop and implement care plans.

Responsibilities include:

  • Providing effective guidance and mentoring to Support Workers
  • Efficient allocation of appropriate Support Workers to meet participants' needs
  • Processing the onboarding and offboarding of staff and participants
  • Developing and maintaining effective relationships with participants and support workers
  • Supporting the Client Liaison Manager to action all customer feedback or complaints
  • Actively participating in the recruitment strategy, ongoing recruitment process, and orientations
  • Promoting and maintaining a safe work environment in accordance with our Work Health & Safety policy
About You

To be successful in this role, you will demonstrate strong interpersonal skills, time management skills, attention to detail, and a conscientious work ethic. You will also possess:

  • Experience and exposure to coordinating and allocating support services to people within their homes and community
  • Experience with rostering using a digital rostering software
  • Exceptional customer service skills coupled with patience and commitment
  • The ability to build and maintain rapport with stakeholders
  • Possess a high level of computer literacy with experience using information management systems
  • Tertiary qualifications in human services, social science, or similar will be advantageous
  • Unrestricted working rights in Australia
  • The willingness to secure a Working with Children Check if required
What We Offer

Help at Hand Support Services is a growing business that aims to be a contender in the healthcare industry. We are focused on our staff and it is the foundation of what makes us a great company to be a part of. Working for us will put you in a strong position with your career, with opportunities for growth and development.


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