Service Support Coordinator

1 month ago

South Melbourne, Victoria, Australia Diverseco Pty Ltd Full time
About the Role

Diverseco is seeking a highly organised and professional Service Support Administrator to support our Rowville based Service Team.

Why Diverseco?

We foster a collaborative, inclusive, and innovative work environment where every team member thrives and contributes to meaningful projects that impact industries across Australia and beyond:

  • Comprehensive Benefits: At Diverseco, we prioritise work-life balance by offering competitive compensation, flexible work arrangements, and benefits that support your overall well-being, including:
  • Innovative Environment: As a leader in weighing, automation, and service solutions, Diverseco drives technological innovation, working on cutting-edge projects that help clients solve complex challenges with creative solutions.
  • Career Development: Diverseco is committed to employee growth, offering ongoing training, professional development, and career advancement opportunities to help you reach your full potential.
  • Diverse and Inclusive Culture: We value diverse perspectives and foster an inclusive culture where every voice is heard, and collaboration drives our success.
  • Making a Difference: By joining Diverseco, you'll be part of a company committed to sustainability, where eco-friendly technologies and practices are at the heart of our operations.

Key Responsibilities

The Service Support Administrator role will be busy, varied, and challenging. It is your entry point into our organisation, and we offer you a progressive career pathway with commitment to your training and development. You will be working within a dynamic team environment where your contribution will be respected, recognised, and rewarded. Utilise your skills to provide our Leadership Team with administrative and operational support to help become part of the success story at Diverseco.

  • Process all administrative tasks relating to branch operations, including mail and freight processing, ordering office consumables, coordinating branch meetings, and filing.
  • Provide administrative assistance to the State General Manager and Service Supervisor.
  • Process all administration tasks in relation to internal orders, including invoices, freight invoices, and freight costing, supplier invoices, compiling and approving payment lists.
  • Liaise with customers, suppliers, management, and staff consistent with a commitment to excellence.
  • Assist the Service Supervisor with service scheduling and associated operational tasks, including answering service calls, preparing quotations, booking customer service requests, invoicing, tool box meetings, customer onboarding documentation, and end of month processes.
  • Organise incoming and outgoing freight for sales customers in conjunction with dispatch.
  • Assist the State General Manager with stock control and coordinating stock take.
  • Assist with ongoing reporting requirements for State technical and commercial Operations.
  • Ensure that employee safety is regarded in the highest priority with zero major/lost time injuries.

What We're Looking For

  • A well-developed Administration All-Rounder with excellent planning and coordination skills, the ability to prioritise tasks and handle multiple demands effectively and efficiently.
  • Excellent teamwork skills to work as part of a team to ensure we meet team goals and individual goals.
  • Exceptional customer service skills, including a professional telephone manner, attentiveness, and patience.
  • Strong financial background with Accounts Payable, Invoicing, Purchase Orders, and Debt Collection.
  • High-level organisational skills.
  • Ability to communicate effectively by phone and email.
  • Strong proficiency in Microsoft Packages detail.
  • A positive, flexible, adaptable, can-do attitude and approach.
  • Extraordinary interpersonal skills.
  • Strong attention to detail.
  • Flexibility to work extra hours when required.
  • Ability to manage multiple tasks and prioritise.
  • Ability to work as a team player with a can-do attitude.
  • Proactive approach and willingness to assist others and contribute to the smooth operations of the business.
  • A current Australian driver's licence.
  • A valid right to live and work in Australia.
  • Previous experience in a customer service or office administration support role is advantageous.
  • Certificate III in Business Administration or related fields is highly regarded.

About Diverseco

For over 30 years, Diverseco has been at the forefront of transforming operations with cutting-edge weighing and automation technologies, along with expert maintenance and calibration solutions.

Our products and services empower Australian companies to grow and excel with turnkey offerings. As an industry leader, Diverseco helps customers achieve business excellence through innovative weighing, automation, and service solutions.

Ready to Apply?

Interested in joining our team? Explore our current job openings and apply online through our Careers Portal.

If you don't see a role that matches your skills, we encourage you to submit a general application, and we'll keep your details on file for future opportunities.

Join Diverseco and shape the future of weighing, automation, and service solutions

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