Pet Aftercare Specialist

2 weeks ago


Bayswater, Australia Invocare Full time
About InvoCare

InvoCare is a leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Job Description

As a Client Care Coordinator, you will play a vital role in providing exceptional pet aftercare services with compassion and empathy. Your primary responsibilities will include:

  • Providing professional pet aftercare services with compassion and empathy
  • Managing client enquiries across various platforms
  • Coordinating information between client care, preparation, operation, and cremation teams for smooth service delivery
  • Assisting clients during viewings and collection of ashes with professionalism and empathy
  • Preparing client viewing rooms and ensuring they meet high standards
  • Managing client payments across payment services like ZipPay, Afterpay, and Vet Pay
  • Ensuring accurate and timely data entry of client and veterinary information

About You:

  • You possess exceptional customer service skills, are an effective and clear communicator
  • You have intermediate Microsoft suit experience
  • You excel in organization and thrive in a clean and tidy environment
  • You can handle deceased pets in a professional manner when required
  • You can effectively manage multiple tasks
  • You maintain a positive and professional attitude while under pressure

Benefits of Joining InvoCare:

  • We provide vital services to families that help them celebrate the lives of those they loved
  • Our staff live our values every day and experience the gratitude that comes with offering such meaningful service
  • The benefits you can receive include reward and recognition programs, tailored induction and training programs, well-designed and fitted-out locations with the latest facilities, networking opportunities, birthday leave, paid parental leave, free access to an Employee Assistant Program, and we're a diverse workplace and equal opportunity employer


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