Pet Aftercare Specialist

4 weeks ago


Bayswater, Australia Invocare Full time
About the Role

We are seeking a skilled Client Care Coordinator to join our team at InvoCare. As a Client Care Coordinator, you will play a vital role in providing professional pet aftercare services to our clients.

Key Responsibilities
  • Provide empathetic support to clients during the pet aftercare process.
  • Manage client inquiries and coordinate information between teams for smooth service delivery.
  • Assist clients during viewings and collection of ashes with professionalism and empathy.
  • Prepare client viewing rooms to the highest standards.
  • Manage client payments through various platforms.
  • Ensure accurate and timely data entry of client and veterinary information.
About Us

InvoCare is a leading provider of funeral services in Australia, New Zealand, and Singapore. We are committed to delivering exceptional support to our clients and their families during difficult times.

What We Offer
  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed and fitted-out locations with the latest facilities.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access to the Employee Assistant Program.


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