Senior Customer Service Professional

1 week ago

Sunshine Coast, Australia beBeeDigital Full time $58,000 - $72,000
Expert Banking Advisor Opportunity

We seek an accomplished banking professional to provide exceptional customer service and support customers with their everyday banking needs.

This role involves delivering outstanding levels of sales and service, supporting customers via face-to-face interaction and inbound & outbound calls. The ideal candidate will be able to balance team, customer, risk, and performance outcomes while continually learning and adapting to the latest digital customer engagement tools.

  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and/or online channels.
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.
  • Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What You Will Bring

To succeed in this role, you will ideally bring the following:

  • Experience in delivering high-quality customer experiences.
  • Comfortable with digital customer service platforms to assist customers in real-time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
  • Understanding of digital verification and ID validation systems used in customer onboarding.
  • Proficiency in digital payment technologies, such as mobile wallets and online payments.
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

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