Customer Service Representative

10 hours ago

Gold Coast, Australia Customer Service - Appliance Spare Parts Burleigh Heads Full time

Gold Coast Location with onsite parking - Start ASAP

Remuneration package includes base wage which is negotiable + super + monthly bonuses. 10 Days Personal leave per year, and four weeks Annual Leave.

Doug Smith Spares distributes appliance parts throughout Australia, we are seeking a motivated, experienced person to join our great team at our Burleigh Heads store.

As part of your role you will be required to:

- Answer incoming calls from customers.
- General warehouse duties.
- Serve at the sales counter.
- Receiving and processing spare parts orders.
- Following up with suppliers on any outstanding orders.
- Working closely with customers to track and update them on order status.
- Other Day to day operations of the business.
- Appliance Sales

Skills and experience required but not essential:

- Minimum 1 year customer service experience.
- Able to multi task.
- Look up parts manuals.
- Be able to work in a team environment.
- Good computer skills.

**Requirements**:

- High standard of accuracy & attention to detail.
- Excellent phone and communication skills.
- A positive attitude to a busy and varied role.
- Ability to work as part of a team.
- A proactive approach when following up on outstanding orders.

Doug Smith Spares is a long standing, and well established company, currently employing 25 people throughout its 4 branches - 2 based in NSW and 2 based in QLD. We consider our staff members as one of our most important assets - over the years they have developed into a close knit and effective team, committed to offering impeccable customer service, which is clearly represented within the industry. We are looking for someone that can be part of our exceptional team, for many exciting times ahead.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

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