Scheduling Coordinator

1 month ago

Newcastle, New South Wales, Australia Miller Leith Full time
Customer Service Opportunity

Miller Leith is seeking a skilled Scheduling Administrator to join their team. As a key member of the customer service team, you will be responsible for providing exceptional service to customers booking in service and/or repair work.

Key Responsibilities:

  • Manage the end-to-end service experience, including booking appointments via phone, email, and face-to-face.
  • Oversee the entire order process, from entry to tracking.
  • Coordinate with departments to ensure timely delivery and resolve issues.
  • Monitor inventory and manage shipments with warehouse and logistics teams.
  • Provide excellent customer service, addressing enquiries and resolving problems.
  • Optimise freight costs and meet customer expectations with transport teams.
  • Maintain and use internal systems for efficient data entry and communication.
  • Facilitate communication between departments and keep the sales team updated on feedback and trends.

Requirements:

  • Proven skills in face-to-face and telephone customer interactions.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks in a dynamic environment.
  • Dependability, flexibility, and a proactive approach to problem-solving.

For more information about this role, please contact Rebecca at Miller Leith.

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