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Animal Welfare Operations Manager
3 weeks ago
Service Delivery Team Leader
">We are seeking a skilled professional to lead our Service Delivery Team in a hands-on leadership role. The successful candidate will have the opportunity to combine their passion for working with animals with proven skills in team management, reporting, and conflict resolution.
">About the Role:
- Lead and motivate the Service Delivery Team to deliver high-quality services.
- Ensure compliance with legislation and regulations.
- Oversee animal movements in and out of the shelter.
- Represent the organization's values.
- Handle escalated customer enquiries and support busy areas.
- Liaise with council stakeholders.
- Provide mentorship and support team development.
- Manage after-hours animal transport calls.
- Coordinate Animal Ambulance fleet maintenance.
- Assist with long-term resident adoptions.
About You:
- Demonstrated experience in customer service leadership.
- Strong leadership and management skills.
- Conflict management skills.
- Decision making skills.
- Coaching and mentoring skills.
What We Offer:
- A purposeful career in animal welfare.
- Career development opportunities.
- Great work-life balance.
- An animal-focused role with no reception or client-facing duties.
- Discounts at our veterinary clinic.
- Access to our Employee Assistance Program.
- Access to the Foster Care Program.
- A unique and friendly working environment.
- Rewarding work with animals in need of a forever home.
