Dispute Resolution Leader

6 days ago

Melbourne, Victoria, Australia beBeeResolution Full time $100,000 - $110,000
Dispute Resolution Leader

Are you passionate about leading a team to deliver exceptional member service? Do you have experience in dispute resolution management and a strong understanding of the superannuation industry?

Job Description:

As a Dispute Resolution Leader, you will be responsible for managing high volume, multiple competing priorities to achieve excellent outcomes. You will lead and coach a team of Early Resolution Officers to manage non-complex related complaints, ensuring a fair, effective, and timely resolution in accordance with Fund and regulatory requirements.

You will work closely with the Service Delivery Leadership team to analyse complaints, identify recurring and systemic issues, and implement continuous improvement opportunities to deliver an enhanced member service, greater efficiency, and reduction of risk to the fund.

You will also maintain strong working relationships with internal colleagues and external third parties, demonstrate active operations management, and drive a strong service and excellence-oriented culture with accompanying KPIs.

The successful candidate will have excellent problem-solving skills, demonstrated decision-making capability, and a commitment to improved member experience, service, or engagement.

Required Skills and Qualifications:

Key Requirements:

  • Extensive experience in dispute resolution management within a leadership position
  • Solid experience within the superannuation industry
  • Excellent written and verbal communication skills
  • Excellent technical and decision-making skills
  • Good stakeholder management skills, with the ability to engage effectively at all levels
  • Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position
  • Excellent interpersonal skills which foster cooperation and teamwork in a close team environment
Benefits:

AustralianSuper offers a range of benefits to support your career development and well-being, including:

  • Generous leave entitlements
  • Blended working environment
  • Colleague development programs

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

What's Next:

If you share our values of Energy, Integrity, Generosity of Spirit, and Excellent Outcomes, and would like the opportunity to work in a challenging, growing, and rapidly evolving team to deliver outstanding results, please apply now.

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