Dispute Resolution Leader

20 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $96,000 - $124,000

Our Melbourne office is seeking a highly skilled leader to join our team. As Team Leader, you will play a pivotal role in ensuring fair and timely resolution of disputes between injured workers, employers, and insurers.

Key Responsibilities
  • Develop and implement proactive approaches to dispute resolution and conciliatory matters
  • Lead and manage a team of dispute resolution professionals and administration assistants, providing supervision, coaching, and performance development
  • Oversee intake, assessment, and resolution of disputes, ensuring compliance with relevant legislation and policy
  • Promote and facilitate early resolution practices, including conciliation
  • Liaise with internal and external stakeholders, including legal representatives and regulatory bodies
  • Monitor team performance and contribute to strategic planning and service improvement initiatives
  • Ensure accurate and timely reporting, documentation, and case management
Requirements

You are a confident leader with a strong background in dispute resolution, case management, or legal services. You bring:

  • Demonstrated experience in managing complex disputes, preferably in a Vic Workers Compensation or regulatory environment
  • Strong understanding of early resolution principles and Victorian Worker's Compensation legislation
  • Excellent communication, negotiation, and stakeholder engagement skills
  • Proven ability to lead teams in high-pressure environments with empathy and professionalism, including team building, coaching, mentoring, performance management, and change management
  • Tertiary qualifications in law, dispute resolution, public administration, or a related field (desirable)
What We Offer

We stand together as equals. EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility with the opportunity to work from home when fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

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