Patient Experience Manager
7 days ago
Make a positive impact at a leading private health care provider with an excellent opportunity to manage our patient services team.
About the RoleThis key leadership position is responsible for hospital administration functions, including bookings, patient services, ward clerk(s), sessional clinics and medical records. You will work closely with the Executive and Senior Management teams to ensure all administrative functions are delivered efficiently and drive positive outcomes through effective leadership, while upholding our values.
Your Key Responsibilities:- E nsure the team meets KPIs and maintains high accuracy standards.
- Manage staffing needs efficiently to ensure smooth operations.
- Continuously work on process improvement and implementation to enhance service efficiency.
To be successful in this role, you will need:
- A well-developed understanding of hospital business processes and procedures in the management of Health Information and Patient Services, including a strong customer service approach.
- Minimum 2 years' experience in staff management with highly developed IT skills, including knowledge and management of computerised Patient Administration Systems.
- Effective oral and written communication skills and good interpersonal, organisational and time management skills.
- Ability to liaise, negotiate and consult with management, staff and patients, through a strong customer focus.
- Demonstrated ability in leading a team in a busy work environment, focusing on meeting deadlines and managing interpersonal issues.
- Current WWVP (Work With Venerable People Card) or willingness to obtain.
We value our staff and offer an inclusive culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
-
Patient Experience Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $31,680 - $52,800We are a tight-knit team of professionals seeking an individual who can deliver exceptional patient experiences and help us optimize our services. Our multidisciplinary clinic focuses on musculoskeletal care, and we are looking for a Patient Experience Manager to handle client interactions and ensure the best possible outcomes.The ideal candidate will have...
-
Patient Experience Specialist
7 days ago
Sydney, New South Wales, Australia beBeePatientCentricity Full time $100,938 - $141,545Enhancing Patient ExperiencesThe role of the Patient Experience Partner focuses on collecting insights to identify hurdles and opportunities for partnerships that enhance the patient journey. This position will engage directly with patients and patient advocacy organizations to generate valuable insights and improve the patient journey experience.This...
-
Director of Patient Experience
7 days ago
Sydney, New South Wales, Australia beBeePatientEngagement Full time $120,000 - $180,000Job OverviewThe Patient Services Manager plays a pivotal role in overseeing the patient journey, enhancing patient engagement, and leading advocacy initiatives. This position is a 12-month fixed-term contract based in Sydney, offering a hybrid work arrangement to provide parental leave coverage.Key Responsibilities:Patient Support Programs: Design,...
-
Patient Experience Coordinator
2 weeks ago
Sydney, New South Wales, Australia beBeeClientExperience Full time $64,000 - $68,000Job DescriptionThis is a challenging role that involves supporting patients throughout their journey with our organisation. The Client Experience Liaison will manage a variety of administrative and patient-facing tasks to ensure a seamless experience.The role plays a key part in appointment management, patient communication, and ensuring accurate...
-
Patient Experience Partner
7 days ago
Sydney, New South Wales, Australia Pfizer Full timeWhy our Patients Need YouPfizer Australia vision is to create an industry leading capability designed to meet our customers where they are by deploying innovative approaches to increase brand awareness, knowledge and understanding of the science and our products, while enhancing our relationships and relevance with our customers.What You Will AchieveThe...
-
Patient Experience Coordinator
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $65,000 - $86,000Exceptional Patient Care Specialist">">This position involves playing a vital role in the patient journey, serving as their first point of contact. As a key figure in this process, you will have direct interactions with patients and families, both in-person and over the phone.Key Responsibilities:Deliver high-quality customer service to patients and...
-
Patient Experience Champion
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000Exceptional Patient Care RepresentativeThe Exceptional Patient Care Representative plays a pivotal role in delivering outstanding patient experience and administrative support to our clients and staff.Act as the primary point of contact for patients, providing exceptional customer service face-to-face and over the phone.Manage patient records, filing of...
-
Patient Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerService Full time $70,468 - $90,000Key Customer Service Manager ResponsibilitiesThe primary goal of this position is to ensure that all patient interactions are handled professionally and compassionately. This involves developing and reviewing policies, programs, and procedures concerning customer relations and goods and services provided.Developing and reviewing policies, programs, and...
-
Patient Experience Coordinator
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerCare Full time $45,000 - $75,000Transforming lives, one patient at a time.Our dental receptionists play a vital role in delivering exceptional care and service to our patients. As a member of our team, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Meet and greet patients, ensuring a...
-
Patient Experience Coordinator
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomer Full time $91,400 - $105,400At Myhealth, we strive to deliver exceptional patient experiences by fostering a collaborative working environment for staff and doctors. This requires providing comprehensive training, tools, and resources to ensure our team members excel in their roles.Our ideal candidate possesses a unique blend of skills, including:Previous experience as a medical...
