Director of Patient Experience

3 days ago

Sydney, New South Wales, Australia beBeePatientEngagement Full time $120,000 - $180,000
Job Overview

The Patient Services Manager plays a pivotal role in overseeing the patient journey, enhancing patient engagement, and leading advocacy initiatives. This position is a 12-month fixed-term contract based in Sydney, offering a hybrid work arrangement to provide parental leave coverage.

Key Responsibilities:
  • Patient Support Programs: Design, implement, and monitor patient support programs ensuring compliance and excellence in program execution.
  • Strategic Partnership & Stakeholder Management: Lead Patient Services contribution to brand plans and activities ensuring appropriate patient journey maps and relevant function guidance and processes are in place. Utilize technology platforms to improve stakeholder communication and collaboration.
  • Patient Journey & Outcomes: Manage the patient journey mapping workshops and develop patient engagement solutions with cross-functional teams.
  • Advocacy: Support the development of advocacy plans through engagement with Patient Advocacy Organizations.
  • Governance & Operational Excellence: Lead governance activities manage third-party vendors, and ensure quality oversight of patient support programs.

Qualifications include a Bachelor's degree in nursing, healthcare, business, or a related field, with an advanced degree being a plus. Demonstrated experience in Pharmaceutical/Biotech sectors is preferred, along with a proven track record in conducting Advocacy or Policy initiatives. The ideal candidate will have strong understanding in Healthcare Policies, Advocacy, Healthcare System Navigation, Planning, and Innovation. Excellent communication and stakeholder management skills, adaptability, and problem-solving abilities are also essential. Proficiency in using AI-generated insights to enhance patient engagement, automate support program operations, and leverage AI-powered communication platforms for stakeholder collaboration is required.

Requirements:
  • Nursing, Healthcare, Business, or related field degree.
  • Advanced degree a plus.
  • Experience in Pharmaceutical/Biotech sectors.
  • Proven track record in conducting Advocacy or Policy initiatives.
  • Strong understanding of Healthcare Policies, Advocacy, Healthcare System Navigation, Planning, and Innovation.
  • Excellent communication and stakeholder management skills.
  • Adaptability and problem-solving abilities.
  • Proficiency in using AI-generated insights.

This opportunity offers a chance to make a meaningful impact in patient services while developing valuable skills and expertise. If you're passionate about improving patient outcomes and have a strong background in healthcare, this may be the perfect fit for you.

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