Patient Experience Coordinator
1 week ago
This position involves playing a vital role in the patient journey, serving as their first point of contact. As a key figure in this process, you will have direct interactions with patients and families, both in-person and over the phone.
Key Responsibilities:- Deliver high-quality customer service to patients and families, ensuring that their needs are met with empathy and professionalism.
- Manage multiple workstations efficiently, prioritizing tasks and adapting to changing circumstances to maintain seamless clinic operations.
- Coordinate appointments, consultations, and billing processes with precision, guaranteeing a smooth experience for patients.
- Maintain accurate and up-to-date patient records, utilizing data entry skills with precision.
- Proven ability to provide exceptional patient care and outstanding customer service.
- Strong organisational and communication skills, enabling effective collaboration with internal and external stakeholders.
- Experience working independently and as part of a team, with excellent phone manner and high-volume inquiry handling.
- Attention to detail and organisational prowess, with a focus on delivering quality results.
Our ideal candidate is an individual who is passionate about delivering top-notch patient care and is committed to excellence in their work.
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