Dispute Resolution Specialist
2 hours ago
We are seeking a skilled Dispute Resolution Officer to join our team at the Department of Government Services. As a key member of our Client Services group, you will play a leading role in resolving disputes between clients and building practitioners.
Your expertise will be crucial in providing high-quality client-focussed case management, offering specialised guidance, and fostering effective communication to explore suitable resolutions.
You will work closely with other conciliators and building assessors to achieve buy-in and guide parties to find appropriate pathways to resolve their dispute.
About YouTo be considered for this role, you must be able to demonstrate:
- An ability to interpret legislation and Acts.
- Experience in the triage and assessment of disputes, case management, and facilitative settlement.
- Ability to be client-focused and build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations.
- National Mediator Accreditation and in a dispute resolution setting is desirable.
Please note that as this is a client-facing role, successful candidates will be expected to attend our office in the CBD a minimum three days a week in line with our flexible work policy.
This position is only open to applicants with relevant rights to work in Australia.
How to ApplyApplications should include a resume and a cover letter which addresses the key selection criteria.
Please note that all applications will be treated in confidence.
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