Dispute Resolution Specialist
7 days ago
Job Summary
We are seeking a highly motivated and detail-oriented individual to join our team as a Dispute Resolution Specialist. As a key member of our Banking and Insurance Resolution Disputes team, you will play a crucial role in investigating disputes and assisting with finding resolutions for consumers and small businesses.
About the Role
As a Dispute Resolution Specialist, you will be responsible for engaging with consumers to gain a detailed understanding of the dispute, accurately recording all details, and analysing disputes to ensure sufficient information has been provided. You will also facilitate discussions to assist in resolving disputes, input data into systems, and follow up on further information if required.
Key Responsibilities
- Investigate disputes and gather information from consumers
- Analyse disputes to identify key issues and outcomes sought
- Facilitate discussions to assist in resolving disputes
- Input data into systems and maintain accurate records
- Follow up on further information if required
Requirements
To be successful in this role, you will need to have excellent written and verbal communication skills, an analytical mindset, and a high level of attention to detail. Previous experience working within disputes or complaints is highly regarded, but not essential. Industry experience in the banking or insurance sector is also desirable.
What We Offer
As a Dispute Resolution Specialist with Randstad, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. We offer a supportive and inclusive work environment, with opportunities for professional growth and development.
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