Data Entry Specialist

7 days ago

Geelong, Victoria, Australia Randstad Australia Full time
Job Title: Data Entry Specialist / Payment Processing Officer

Job Summary:

The Data Entry Specialist / Payment Processing Officer is responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role requires strong problem-solving skills and the ability to provide quality customer service to providers and clients through inbound and outbound calls.

Key Responsibilities:
  1. Data Entry and Processing: Accurately enter and update data into company systems, ensuring all records are current.
  2. Payment Processing: Process provider accounts and client reimbursements with precision.
  3. Medical Treatment Costs: Manage medical treatment costs to verify eligibility for the medical excess threshold.
  4. Electronic Data Interchange (EDI): Oversee the EDI system, ensuring seamless payment processing for large providers.
  5. Communication: Communicate directly with providers to resolve payment and data discrepancies.
  6. Business and System Reports: Review and action business and system reports to meet payment targets.
  7. Problem-Solving: Provide expertise in resolving complex account and data entry issues.
  8. Continuous Improvement: Participate in continuous improvement initiatives and special projects.
Problem-Solving Skills:
  1. Rotate between tasks: Rotate between data entry, payment processing, and problem-solving tasks, applying LEAN techniques.
  2. Process Improvements: Identify and implement process improvements to enhance data accuracy and payment efficiency.
  3. Utilize Inbound and Outbound Calls: Utilize inbound and outbound calls to support providers, clients, and internal stakeholders, reducing errors and resubmissions.
Customer Service:
  1. Deliver Exceptional Customer Service: Deliver exceptional customer service and first-call resolution through a dedicated accounts phone line.
  2. Proactive Inquiries: Proactively address provider inquiries to expedite payments and resolve data entry issues.
  3. Call Coaching: Participate in regular call coaching to maintain high customer service and data accuracy standards.
Key Selection Criteria:
  1. Data Entry Speed: Having strong data entry speed is essential for the role.
  2. Relevant Qualifications: Relevant tertiary qualifications in business, administration, finance, or related fields.
  3. Experience: Experience in high-volume data entry and account processing with a focus on accuracy.
  4. Problem-Solving Skills: Strong problem-solving skills with the ability to identify and resolve root causes promptly.
  5. System Expertise: Expertise in using relevant systems, including AVANTI, CPS, and MS Office programs.
  6. Customer Service: Demonstrated ability to provide quality customer service in a fast-paced environment.

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