Technical Specialist

3 hours ago


North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time
{"title": "Technical Specialist Role Overview", "content": "

EML is a leading workers compensation and personal injury claims management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey.

We are seeking a Technical Specialist to join our diverse team based in Melbourne, who will make a positive impact on someone's life every day. As a Technical Specialist, you will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

The purpose of this role is to support the Case Management teams by providing up-to-date technical guidance on the compensation payment schemes and assisting in their administration. This position operates in a customer-centric environment that focuses on the proactive management of claims.

As a Technical Specialist, you will be responsible for:

  • Providing technical support to claims teams in line with Victorian workers compensation law and WorkSafe Victoria guidelines
  • Providing regular advice and feedback to Claims Specialists / Case Managers and Team Leaders and improving overall quality of decisions relating to liability / work capacity / permanent impairment / weekly payment entitlements and communication through effective training, quality reviews and management of disputes
  • Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
  • Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
  • Building and maintaining strong collaborative relationships with internal and external stakeholders
  • Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

", "subtitles": ["About the Role", "Key Responsibilities", "What We Offer"]}

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