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Technical Specialist

2 months ago


North Geelong, Victoria, Australia Employers Mutual Management Pty Ltd Full time
About the Role

We are seeking a highly skilled Technical Specialist to join our team in Melbourne. As a Technical Specialist, you will play a critical role in supporting our Case Management teams by providing technical guidance on compensation payment schemes and assisting in their administration.

This is a permanent, full-time position based in our Melbourne office, with flexibility to work from home. You will be part of a diverse team that is passionate about making a positive impact on people's lives.

Your Responsibilities
  • Provide technical support to claims teams in line with Victorian workers compensation law and WorkSafe Victoria guidelines
  • Provide regular advice and feedback to Claims Specialists / Case Managers and Team Leaders on liability, work capacity, permanent impairment, and weekly payment entitlements
  • Review and provide feedback on current claims management practices and procedures to ensure emerging trends are identified and managed
  • Develop strategic initiatives and procedures to ensure all service, performance, and compliance measures are achieved
  • Build and maintain strong collaborative relationships with internal and external stakeholders
  • Assist with organisational compliance with legal, governance, and WorkSafe Victoria agent requirements
About You
  • Strong technical experience, preferably within the Victorian workers compensation scheme
  • Experience in managing workers compensation claims within all or most claims management segments
  • Experience in managing relationships and competing stakeholder priorities
  • Exceptional problem-solving and strategic thinking skills
  • Experience in leadership, particularly coaching and supporting others to succeed
  • Qualifications in Law and working experience in personal injury litigation would be highly advantageous
What We Offer

We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility with the opportunity to work from home when fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super