Customer Service Professional
4 weeks ago
DPS, part of the Australian Parliament, provides innovative services to parliamentarians and the community. Our diverse team is united by a shared purpose: making an enduring contribution to Australia's parliamentary democracy.
Salary
The estimated annual salary for this position ranges from $56,928 to $65,136.
Job Description
We are seeking a Customer Service Professional to join our Parliamentary Engagement Branch. As a key member of our team, you will provide exceptional customer service to visitors and building occupants in the Parliament Shop. Your responsibilities will include answering enquiries, promoting products, undertaking point of sale transactions, and gift wrapping. You will also support the strategic direction of the E-Commerce and Product Development section and participate in learning and professional development programs to enrich your knowledge and develop skills.
Required Skills and Qualifications
To be successful in this role, you will require excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. Previous experience in customer service or a related field is desirable, but not essential as we offer a program of training and coaching to acquire skills and help you excel in your role. Additionally, you must be able to obtain and maintain a current working with vulnerable people card and a Baseline Vetting (Protected/Restricted) security clearance.
Benefits
We offer a competitive remuneration package, flexible work arrangements, ongoing opportunities to learn and develop new capabilities, and access to free secure underground parking, gym membership, childcare, banking services, post office, and value-for-money dining options. Our inclusive workplace reflects the diversity of the community we serve, and we welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds, and people with disability.
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