Financial Services Professional

3 days ago

Canberra, ACT, Australia IMB Bank Full time
Job Overview

This is a great opportunity to kick off your career in banking or try something new. We are looking for an enthusiastic Customer Service Representative to join our Canberra Team.

About the Role
  • You will provide great service and support to IMB customers in relation to their financial needs.
  • Explore new opportunities to find the right financial solutions that may improve customers' positions.
  • Use various technologies, systems, and digital platforms, cash handling, and balancing.
  • Work with your Manager and team to collectively achieve the branch goals and objectives.
  • Maintain a high level of operational adherence in line with company and regulatory standards, policies, and procedures.
Key Responsibilities
  • Having conversations and interactions with customers via all channels, including face-to-face, phone, and online.
  • Helping customers with their banking and insurance needs and enquiries.
  • Working directly with customers as well as working with and supporting a team.
  • The willingness to travel to branches within the region as required for training or staff relief purposes.
Requirements
  • Experience in sales and service, preferably in retail, banking, or hospitality industries.
  • Cash handling experience and an accurate eye for detail.
  • A learning mindset and ambition to build a career in the banking industry.
  • An aptitude for technology and proficient in MS Office programs/apps.
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.
Benefits
  • A supportive culture that actively promotes inclusion and the wellbeing of our employees.
  • Competitive remuneration ($65,000 - $75,000 per annum).
  • Wellbeing days.
  • Product concessions.
  • Paid parental leave.
  • Purchased leave options.
  • Study assistance.
  • Corporate uniform.
  • Genuine investment in your learning and professional growth.

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