Aviation Customer Service Representative

1 day ago


Brisbane Airport, Australia dnata Full time

About dnata

Dnata is one of the world's most recognized ground services companies, providing a wide range of airport and airline services to customers globally. With a strong presence in the industry, we are committed to delivering exceptional customer experiences.

Job Summary

We are seeking a highly motivated and skilled Aviation Customer Service Representative to join our team at Brisbane Airport. The successful candidate will be responsible for providing excellent customer service to our clients, handling customer inquiries, and resolving issues efficiently.

Key Responsibilities

  • Customer Service: Respond to customer calls, emails, and face-to-face interactions in a professional and courteous manner.
  • Enquiry Handling: Resolve customer complaints and issues in a timely and effective manner.
  • Data Entry: Accurately update customer information and details into our systems.
  • Communication: Communicate effectively with colleagues and management to ensure seamless delivery of services.
  • Rostering: Work on a rotating roster, including evenings, weekends, and public holidays as required.

Requirements

  • Citizenship: Australian or New Zealand citizenship or Australian Permanent Residency.
  • Licenses: Current QLD Driver's License.
  • Skills: Excellent communication skills, both verbal and written; intermediate computer skills; ability to work independently and as part of a team.

What We Offer

  • Opportunity: Join a global company with opportunities for career growth and development.
  • Team Environment: Work in a collaborative and dynamic team environment.
  • Training: Receive extensive training and support to help you succeed in your role.

Estimated Salary: $65,000 - $80,000 per annum, depending on experience.



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