Aviation Operations Coordinator

1 week ago


Brisbane Airport, Australia dnata Full time
About dnata

dnata is a leading provider of ground handling services to the aviation industry, with operations at over 85 airports worldwide. We are committed to delivering exceptional service and ensuring the safe and efficient movement of passengers and cargo.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Aviation Operations Coordinator in Brisbane. This role will be responsible for providing excellent customer service and coordinating the day-to-day operations of our airport site.

Key Responsibilities:
  • Coordinate and manage all customer service activities, including answering telephone enquiries, responding to emails, and resolving customer complaints.
  • Process and track shipments, including domestic and international cargo, and ensure timely delivery to customers.
  • Assist with imports and exports, including processing customs documentation and liaising with airline representatives.
  • Provide training and support to new team members and help maintain high levels of customer satisfaction.
Requirements:
  • Australian or New Zealand citizenship or Australian permanent residency.
  • Valid driver's license.
  • Intermediate computer skills and ability to learn new systems quickly.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
Benefits:
  • A competitive salary of AUD $60,000 - $80,000 per annum.
  • Extensive training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work for a global company with a reputation for excellence.


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