Ramp Services Training Manager

2 weeks ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are seeking a dedicated and results orientated Ramp Services Training Manager to drive, monitor and ensure strict training compliance in accordance with company and local legislative requirements. The Training Manager is responsible for managing, designing, developing, coordinating, overseeing, and delivering training programs, along with supporting and encouraging employee development.
- Lead a team of ramp trainers and drive required outcomes to meet business objectives.
- Deliver and oversee group and individual classroom and on-the-job training, covering a range of technical, operational, and/or management areas related to the business.
- Conduct/oversee induction training for new employees, emphasising safety and security, OH&S, customer service standards & other regulatory requirements.
- Ensure all training documentation is compliant within required timelines, ensuring that staff maintain validity of certification and compliance standards are met.
- Oversee assessments and ensure productivity and performance criteria are met, including regular operational reporting.
- Evaluate staff progress, performance & development in conjunction with Ramp Trainers and Managers.
- Formulate/maintain training programs and training manuals/materials (includes Airline Ground Operation Manuals).
- Liaise with clients about training requirements.
- Liaise with Customer Airline representatives to ensure delivery of quality service product and attend business related meetings as required.
- Promote a strong safety culture within the workforce, driving OH&S & security awareness & compliance.
- Complete training audits and training needs analysis to identify training needs/build training programs.
- Assist in the investigation of accidents, injuries, and near misses to evaluate root causes and recommend corrective action.
- Ensure stations operational training is compliant and performing against training metrics in line with Menzies global standards, airline customers, and national and international controlling authorities.
- Perform other tasks and projects as directed.

**Safety, Security and Compliance**

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Qualifications and Experience**
- Demonstrated experience working in aviation, preferably on the ramp in a supervisory or management capacity.
- Demonstrated experience working in a training capacity.
- Excellent interpersonal/communication skills, both verbal and written including demonstration and facilitation skills.
- Excellent organisational skills with the ability to multitask.
- Strong team management, collaboration, and the ability to lead by example.
- Sound computer and word processing skills to produce or update training manuals; spreadsheets and records.
- Sound knowledge of airport/airline operations is desirable.
- Effective coaching and performance management skills.
- Ability to work well under pressure and effectively prioritise and manage multiple tasks to meet required deadlines.
- Strong initiative and proven ability to work under broad guidelines without supervision.
- Valid driver's license, ability to obtain required security clearances and ability to obtain a driving authorisation from local airport authority.
- Must be able to work extended hours on short notice during non-routine operations.
- Ability to Hold and maintain valid ASIC.
- Ability to Hold and maintain a CAT 2 - 4 airside driver's license.
- Certificate 4 in Training and Assessment

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